Refund policy
RETURN & REFUND POLICY
Last Updated: September 2026
Thank you for shopping with Hicks Collectibles LLC. We want our customers to have a clear understanding of our return, refund, cancellation, and damaged-item procedures.
Because we sell trading cards, sealed trading card products, individual cards, graded cards, collectibles, accessories, limited-release products, and preorders, return eligibility may depend on the type and condition of the product.
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection law.
1. STANDARD RETURN WINDOW
Eligible products may be returned within 14 days after delivery.
Our return window begins upon delivery of the last fulfilled item in the applicable order, consistent with our applicable Shopify return rules.
Where our return system extends a return deadline to account for weekends or holidays, the extended deadline shown through the return process will apply.
To qualify for a standard return, the item must generally be:
• In the same condition in which it was received
• Unused and unopened, where applicable
• In its original packaging
• Complete with any included accessories, promotional items, inserts, or other components
• Accompanied by proof of purchase
Returns must be requested within the applicable return period.
Items designated as Final Sale, including individual trading cards and graded cards unless otherwise stated, are not eligible for standard discretionary returns except where required by applicable law or where otherwise provided in this policy.
Do not send merchandise back without first contacting us and receiving return instructions.
To request a return, contact:
2. RETURN SHIPPING
For standard eligible returns, including discretionary returns or returns based on buyer’s remorse, the customer is responsible for return shipping costs unless otherwise required by applicable law.
Hicks Collectibles LLC does not charge a standard restocking fee on eligible returns.
If a return is required because Hicks Collectibles LLC sent an incorrect item, the merchandise arrived materially damaged due to circumstances for which we are responsible, or another verified issue is attributable to Hicks Collectibles LLC, we will provide appropriate return instructions and, where applicable, cover reasonable return shipping costs.
Do not independently purchase return postage for an error or damaged-item claim unless instructed to do so by Hicks Collectibles LLC.
For customer-paid returns, we strongly recommend using a trackable and appropriately insured shipping service, particularly for valuable collectibles.
Customers are responsible for properly packaging returned merchandise to protect it during transportation.
3. SEALED TRADING CARD PRODUCTS
Sealed trading card products are eligible for return only if they remain unopened and in substantially the same condition in which they were received, except where applicable law requires otherwise.
Examples include:
• Booster boxes
• Elite Trainer Boxes (ETBs)
• Booster bundles
• Collection boxes
• Tins
• Blister packs
• Sleeved booster packs
• Ultra-Premium Collections (UPCs)
• Factory-sealed decks
• Other sealed TCG products
Products that have been opened, unsealed, tampered with, materially altered, or had their factory seal or wrapping removed are generally not eligible for a discretionary return.
This restriction helps protect our customers and the authenticity and integrity of collectible products sold through Hicks Collectibles LLC.
4. OPENED TRADING CARD PRODUCTS
Because the contents of trading card products are randomized, opened trading card products generally cannot be returned or refunded merely because the customer did not receive a desired card, rarity, pull, hit, or expected monetary value.
Hicks Collectibles LLC does not guarantee specific cards, pull rates, grades, rarity distributions, investment performance, or monetary value unless a specific guarantee is expressly stated in writing on the applicable product listing.
Manufacturer production, collation, or packaging issues should be reported to us. Depending on the circumstances, certain manufacturing issues may need to be addressed directly with the applicable manufacturer.
5. INDIVIDUAL TRADING CARDS
Individual trading cards are considered Final Sale and are generally not eligible for discretionary returns or exchanges.
Exceptions may apply where required by applicable law or where Hicks Collectibles LLC confirms that:
• The incorrect card was sent
• The card was materially misrepresented in the product listing
• The card arrived materially damaged due to circumstances for which Hicks Collectibles LLC is responsible
• Another qualifying issue occurred for which Hicks Collectibles LLC is responsible
Card condition is inherently subjective. Hicks Collectibles LLC makes reasonable efforts to accurately describe and photograph individual cards.
Purchasing an ungraded card does not guarantee that the card will receive any particular grade from PSA, CGC, Beckett, TAG, or any other third-party grading company.
A customer’s disagreement with a subsequent third-party grade does not, by itself, make an accurately described card defective or eligible for return.
Cards that have been altered, cleaned, modified, signed, submitted for grading, or otherwise materially changed after delivery are not eligible for return unless required by applicable law.
6. GRADED CARDS
Graded cards are considered Final Sale and are generally not eligible for discretionary returns or exchanges.
Exceptions may apply where required by applicable law or where Hicks Collectibles LLC confirms that:
• The incorrect graded card was sent
• The card, grade, certification information, or grading company was materially misrepresented
• The graded card arrived materially damaged due to circumstances for which Hicks Collectibles LLC is responsible
• Another qualifying issue occurred for which Hicks Collectibles LLC is responsible
Customers are encouraged to review photographs, grading-company information, grade, certification number, and product description before purchasing.
Third-party grades represent opinions issued by the applicable grading company. Hicks Collectibles LLC does not independently guarantee a grading company’s assessment.
A customer’s disagreement with the grade assigned by the grading company does not, by itself, make the item defective or eligible for return.
Graded cards that have been removed from their slabs, had their slabs opened, altered, cracked after delivery, or otherwise materially modified are not eligible for return unless required by applicable law.
7. COLLECTIBLE PACKAGING CONDITION
Trading card and collectible products may pass through manufacturers, distributors, suppliers, carriers, and other stages before reaching Hicks Collectibles LLC or the customer.
As a result, sealed products may occasionally have minor cosmetic imperfections such as:
• Small dents
• Minor scratches
• Corner or edge wear
• Shrink-wrap imperfections
• Printing variations
• Other minor cosmetic packaging characteristics
Minor packaging imperfections that do not materially affect the product or its sealed contents do not automatically mean that a product is defective.
If significant packaging condition is important to your purchase, please review available product photographs and descriptions before ordering.
We will review legitimate claims involving significant damage occurring before or during delivery.
8. ACCESSORIES
Eligible unopened and unused accessories may generally be returned within the applicable 14-day return period.
Accessories must be returned in their original condition and packaging where applicable.
Used accessories generally are not eligible for discretionary returns unless they are defective or otherwise eligible for a remedy under applicable law.
9. PREORDERS
Products identified as preorders are products expected to become available at a future date.
Release dates and expected availability dates are estimates and may change because of manufacturers, distributors, suppliers, transportation delays, allocations, or other circumstances outside our reasonable control.
Customers may request cancellation of an unfulfilled preorder in accordance with our applicable cancellation rules.
To request cancellation, contact:
Once a preorder or preorder item has been fulfilled, it can no longer be canceled through the standard cancellation process and any eligible return must instead comply with this Return & Refund Policy.
If Hicks Collectibles LLC is unable to fulfill a preorder because expected inventory is canceled, materially reduced, or otherwise unavailable, we may cancel the affected quantity and issue a refund for merchandise we cannot fulfill.
Nothing in this section limits cancellation or withdrawal rights required by applicable law.
10. LIMITED-RELEASE AND HIGH-DEMAND PRODUCTS
Certain limited-release, allocated, promotional, or high-demand products may have additional purchasing, quantity, return, or cancellation restrictions where permitted by applicable law.
Any special restrictions will be disclosed on the applicable product page or during the purchase process when appropriate.
Changes in the secondary-market value of a trading card or collectible after purchase do not, by themselves, make a product eligible for return or refund.
Hicks Collectibles LLC does not guarantee that any collectible will maintain or increase in monetary value.
11. DAMAGED ITEMS
Please inspect your order promptly after delivery.
If merchandise arrives materially damaged, please contact us as soon as reasonably possible at:
Please provide:
• Your order number
• A description of the issue
• Photographs of the affected merchandise
• Photographs of the shipping box or mailer
• Photographs of the shipping label
• Photographs of relevant internal packing materials
Please retain the product, packaging, and original shipping materials while the claim is being reviewed.
This information may be required to investigate the issue or submit a claim with the applicable shipping carrier.
If we determine that an eligible return is necessary due to verified damage for which Hicks Collectibles LLC is responsible, we will provide appropriate return instructions and cover reasonable return shipping costs where applicable.
Final Sale status does not prevent Hicks Collectibles LLC from addressing legitimate claims involving verified damage, incorrect merchandise, material misrepresentation, or other issues where a remedy is required.
12. INCORRECT ITEMS
If Hicks Collectibles LLC sends an item materially different from the item ordered, contact:
Please provide your order number and photographs of the merchandise received.
If we confirm that an incorrect item was sent, Hicks Collectibles LLC will provide an appropriate remedy, which may include replacement, return instructions, or a refund.
Where a return is required because we sent the incorrect merchandise, Hicks Collectibles LLC will cover reasonable return shipping costs.
13. MISSING ITEMS
If an order arrives with merchandise missing, contact:
Please provide your order number and information identifying the missing merchandise.
We will review our fulfillment and shipping records and work toward an appropriate resolution.
14. RETURN AUTHORIZATION
Before returning merchandise, contact:
If the return is approved, we will provide instructions for completing the return.
Merchandise returned without authorization or without sufficient information to identify the applicable order may experience processing delays.
Authorization to send an item back does not guarantee a refund. Returned merchandise remains subject to inspection and the eligibility requirements contained in this policy.
Final Sale merchandise is not eligible for discretionary return authorization unless an exception described in this policy applies.
15. RESTOCKING FEES
Hicks Collectibles LLC does not currently charge a standard restocking fee on eligible retail returns.
Our standard restocking fee is:
0%
This does not mean that shipping charges, customs fees, import charges, or other non-refundable costs will necessarily be refunded.
Wholesale, bulk, commercial, special-order, or separately negotiated transactions may be subject to different terms where disclosed or agreed upon.
16. REFUNDS
After returned merchandise is received, Hicks Collectibles LLC will inspect the item to verify its condition and return eligibility.
If approved, the applicable refund will generally be issued to the original payment method.
Please allow reasonable processing time after we receive and inspect the returned merchandise.
Banks, credit-card companies, and other payment providers may require additional time to post a refund after it has been issued.
For eligible customer-paid discretionary returns, original shipping charges and return shipping costs generally are not refundable except where required by applicable law.
If a refund results from a verified error by Hicks Collectibles LLC, materially incorrect merchandise, or another qualifying issue for which we are responsible, applicable shipping charges may also be refunded as appropriate.
17. ORDER CANCELLATIONS
Customers may request cancellation of eligible unfulfilled items until those items are fulfilled.
To request cancellation, contact:
We will make reasonable efforts to process eligible cancellation requests.
Once an item has been fulfilled, the standard cancellation window ends. If the merchandise is otherwise return-eligible, the customer may request a return after delivery in accordance with this Return & Refund Policy.
Hicks Collectibles LLC reserves the right to cancel orders in circumstances including:
• Payment failure
• Suspected fraud
• Material pricing errors
• Material inventory errors
• Product unavailability
• Violation or circumvention of purchase limits
• Other circumstances permitted by applicable law
If Hicks Collectibles LLC cancels merchandise for which payment has already been collected, an appropriate refund will be issued.
Nothing in this section limits cancellation rights required by applicable law.
18. FRAUDULENT OR ABUSIVE RETURNS
Hicks Collectibles LLC reserves the right, to the extent permitted by applicable law, to investigate or reject returns reasonably suspected of:
• Fraud
• Product substitution
• Counterfeit substitution
• Tampering
• Return of merchandise not originally purchased from Hicks Collectibles LLC
• Material alteration of merchandise
• Abuse of the return process
• Other deceptive conduct
Products returned must be the same products originally purchased from Hicks Collectibles LLC.
Serial numbers, certification numbers, photographs, product identifiers, weights, packaging information, fulfillment records, and other reasonable records may be used to verify returned merchandise.
19. WHOLESALE AND BULK ORDERS
Wholesale, reseller, bulk, special-order, and other commercial transactions may be subject to separate return, refund, cancellation, allocation, and shipping terms.
Standard retail return and cancellation rules should not be assumed to apply to wholesale or commercial transactions where separate terms have been provided or agreed upon.
Questions regarding wholesale transactions should be directed to:
wholesale@hickscollectibles.com
20. FINAL SALE AND NON-RETURNABLE ITEMS
Certain merchandise may be designated as Final Sale or otherwise non-returnable where permitted by applicable law.
Individual trading cards and graded cards are designated Final Sale unless otherwise expressly stated on the applicable product listing or required by applicable law.
Sealed trading card products are not automatically Final Sale and may qualify for return if they remain unopened and otherwise meet the requirements of this policy.
Unless otherwise required by applicable law, non-returnable merchandise may include:
• Individual trading cards
• Graded cards
• Opened randomized trading card products
• Products materially altered after delivery
• Individual cards submitted for grading after purchase
• Graded cards removed from or materially altered within their original slabs
• Gift cards
• Personalized merchandise
• Certain specially ordered merchandise
• Promotional or clearance merchandise specifically identified as Final Sale before purchase
Final Sale status does not eliminate any rights or remedies that cannot legally be excluded.
Final Sale status also does not prevent Hicks Collectibles LLC from reviewing legitimate claims involving:
• Incorrect merchandise
• Material misrepresentation
• Verified damage for which Hicks Collectibles LLC is responsible
• Other qualifying issues requiring a remedy under applicable law
If you are unsure whether merchandise is eligible for return, contact:
21. EXCHANGES
The most reliable way to obtain a different product is generally to complete an approved return and place a new order for the desired merchandise.
Where appropriate, Hicks Collectibles LLC may offer a direct replacement or exchange depending on product availability and the circumstances of the return.
Final Sale merchandise is not eligible for discretionary exchanges unless an exception provided in this policy applies.
22. INTERNATIONAL CUSTOMERS
International customers may have mandatory consumer rights under laws applicable to their transactions.
Nothing in this Return & Refund Policy is intended to waive or restrict rights that cannot legally be waived or restricted.
Customers may be responsible for applicable return shipping, customs, import, brokerage, or similar charges where permitted by applicable law.
Additional cancellation, withdrawal, or return rights may apply to consumers in certain jurisdictions, including the European Union.
23. CHANGES TO THIS POLICY
Hicks Collectibles LLC may update this Return & Refund Policy from time to time.
The current version will be posted through our website.
Changes will apply as permitted by applicable law.
24. CONTACT INFORMATION
Returns and refunds:
returns@hickscollectibles.com
General customer support, damaged merchandise, incorrect items, or missing items:
support@hickscollectibles.com
Order and cancellation questions:
orders@hickscollectibles.com
Wholesale and bulk orders:
wholesale@hickscollectibles.com
Hicks Collectibles LLC
19046 Bruce B. Downs Blvd. #1168
Tampa, FL 33647
United States
Website: hickscollectibles.com